We want you to be completely satisfied with your purchase. If any delivered Mattress or bedding accessories have defects, Customer Service will assist in repairs or exchanges. Also, the Return and Refund policy differs based on the Manufactures. Please review the following guidelines:
To be eligible for a return and refund, the mattress must be in its original condition, undamaged, and free from stains, odors, or excessive wear. Manufacturers like South Bay International do not accept returns, but they accept only verified warranty issues.
To initiate a return, please contact our customer support team with your order details. We will provide you with instructions on how to return the mattress.
Once we receive the returned mattress and verify its condition, we will process the refund to the original payment method used for the purchase. Please allow 7-14 business days for the refund to be reflected in your account.
Our mattresses come with a limited warranty. Please refer to the warranty information provided with your product for details on coverage and terms.
For hygiene and safety reasons, we cannot accept returns on mattress protectors, pillows, sheets, or any other bedding accessories. Check the Warranty information for more details.If you have any further questions or concerns regarding our shipping and refund policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure that your shopping experience with MattressHunters.com is a pleasant one. If you have any further questions or require additional assistance regarding our shipping policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure your shopping experience with Mattress Hunters is smooth and enjoyable.
Note: This shipping and refund policy is effective as of the date mentioned above and is subject to change without prior notice.